Shipping policy
How long it takes
· 15–25 days to weave · 9–15 days to ship · 4–6 weeks in total, door to door
Weaving days are counted from the day your order enters the queue, not the day it reaches the loom. We'd rather say six weeks and arrive in four than the other way round.
The queue
First ordered, first made — nobody skips ahead.
There is no rush option, no priority slot, no paying your way up the list. Someone ordered before you, and their nest goes on the loom first. When it's your turn, it's your turn.
Duties and taxes
Prices are in USD. Import duties and local taxes aren't included in what you pay us.
Whether anything is owed when your nest arrives — and how much — is decided by your country's customs, not by us. Rules on low-value imports have tightened in a lot of places recently, so it's worth a quick check for yours before you order. If duty is due, the carrier will contact you before delivery.
If a parcel is refused at customs and sent back to Vietnam, return shipping comes out of the refund.
Changing or cancelling
Change anything — colour, address, your mind — right up until your nest goes on the loom. Email us and it's done, at no cost. We'll email you the day weaving starts, so you always know where that line is.
After that, colour is fixed: the cord is already twisted and dyed to that batch. If you no longer want the nest once weaving has begun, wait for it to arrive and use our returns process instead.
Addresses can usually still be changed right up until the parcel ships. Please double-check yours at checkout — once a carrier has the parcel we can't redirect it, and we can't refund a nest delivered to an address you gave us.
If it runs late
Sometimes it does. The honest reasons:
· Weather. The stalks are sun-dried. A long rainy stretch slows drying, and we won't weave damp fibre — it warps as it dries in your house. · Customs. Clearance times aren't ours to control. · Peak season. Late November through December, everything moves slower.
If your order passes 45 days with no delivery, message us. We'll chase the carrier, or re-weave and reship it — your choice.
Damaged or lost
Each nest is boxed with its cushion inside the cavity, so the weave keeps its shape in transit.
If yours arrives crushed, split, or unravelling, send us photos of the nest and the outer box within 7 days of delivery. We'll weave you a new one and ship it free — you don't need to send the damaged one back.
If tracking shows delivered and the parcel isn't there, give it 48 hours (carriers often scan early), then check with neighbours and your local depot. If it's still gone, tell us and we'll open a claim.
A replacement means a new weave. Yours goes on the next loom that frees up — the one time we break the queue, and not something anyone can buy.
Questions
Reach us through our contact page. We answer within a day or two, Vietnam time.